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Automotive Service Dispatcher

Job Locations US-CA-Fontana
Job Post Information* : Posted Date 2 weeks ago(3/24/2026 8:04 PM)
ID
2026-1797
Category
Service
Min
USD $20.00/Hr.
Max
USD $25.00/Hr.

Overview

The Automotive Service Dispatcher plans, organizes, leads, and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to customers. We deliver the highest quality service while maintain the highest level of customer satisfaction.

 

The ideal candidate has a high school diploma or GED, at least 3 years Automotive Shop Experience, dispatcher dealer-level or large facility experience.  An unrestricted California driver's license and a clean driving record.  He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service.

 

In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.

 

Responsibilities

  • Implements and maintains an effective dispatch system.
  • Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.
  • Prepare service invoices and timecards for processing.
  • Reviews repair orders turned in by Service Technicians to ensure accuracy of work completed.

  • Ensures that technicians follow warranty procedures.

  • Work with team members to increase productivity and open line of communication with Service Advisors with updates.

  • Ensures that required documentation is complete and is in compliance with regulations and standards.
  • Communicate directly with service advisors regarding the status of the service work as well as the estimated time for completion so that customers can be informed.
  • Demonstrates behaviors consistent with the Company's Values in all interactions with customers, coworkers, and vendors.
  • Performs other duties as assigned.

Qualifications

  • 3 +years' Automotive Service Department Dispatch experience!!
  • Ability to distribute work to Service Technician in a fair manner according to their skill level.
  • Must have the ability to motivate and lead the production of technicians.
  • Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
  • Excellent interpersonal skills to interact professionally with customers, vendors, and staff.
  • Safety and customer service oriented.
  • Must have the ability to multi-task in a fast paced environment.
  • Able to bend, kneel, squat, stand, and lift heavy objects as needed.
  • Professional appearance and work ethic.
  • Valid California driver's license with a clean driving record.

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